findAddress{...}

FAQ

Do you offer a trial period?

We offer our low volume address lookup plan with a 3 month free trial. You will have the same access as a normal account, and can carry out all of the same functions that the plan contains. During this time you will not be charged, and are free to cancel at anytime.

How do you offer such a good value postcode lookup and validation API?

Unlike other sites which use the postcode address file and are subject to high licensing fees, we have used databases from many different sources under the Open Government License. We utilise address data from companies house, the social housing database, and ordanance survey databases, as well as many others. This meant we could compile our own postcode database, without the need to pass on hefty licensing fees, to you!

How up to date is the address data?

Our data is extremely up to date, and we add new postcodes and addresses every day. Using different validation algorithms, lookups, and redundancies, we refresh our data on-the-fly, that we may not have in our systems yet, so there are no wait times passed on to you for updates, and the data is as fresh as it can be, so you can autocomplete addresses instantly.

What is geocoding?

Geocoding is the process of taking address data and converting that into latitude and longitude data that can be used on a map or globe for a multitude of purposes.

Do you provide geocoding data with the postcode lookup?

We provide Geocoding API data (latitude and Longitude) as standard in all valid address lookups.

Why do the amount of postcode lookups per month not correspond with per day API calls?

In order to provide the best value, in conjuction with flexibility, we designed our plans to have great value amount per month, plus a higher per day usage. As you may sometimes need to find addresses more on certain days. So, instead of limiting you to 2500 per day, on our best value plan, we give you that extra wiggle room of another 500 to allow for fluctuations in the amount of lookups you can do.

Do I have to pass over the house name or number?

Studies have shown that 55% of people that select from a drop down, do so quickly, and without checking the address they have selected. So we decided, since you're here to validate & autocomplete addresses, providing accuracy is key. So, to maximise the speed of your postcode lookups, and to decrease the amount of potential errors, we suggest you pass over the housename so it can be incorporated into the nicely formatted address data we pass back to you. However, if you prefer, you can simply enter NULL in your call to receive the same Geocoding and address validation data, without a house number.

How do I create an account?

We have made the process of finding addresses from postcodes as painless as possible, this includes our signup process. We use Paypal subscriptions, and you only need to click the button on your chosen plan, and agree to the plan on Paypal. We then take care of the rest, and log you into your account, meaning your website can start looking up and validating addresses in minutes.

How do I get my API key?

Once you have subscribed to one of our Postcode lookup API plans you will be logged into your account, where you will see your API key, near the top of your dashboard.

How do I see how many credits or API calls I have left?

You can view this information on your account dashboard. You will see the number of calls you have used that day, and the number you have left for the day, and month.

Can I buy top-up credits?

Unfortunately we have no current plans to offer top-ups to our plans. If however, you require a custom address lookup solution above our top plan or using a PAF (postcode address file), please contact us to discuss your specific requirements, and we'll see how we can help you.

How do I upgrade my subscription?

You can upgrade easily by selecting the desired plan in your account section.

How do I cancel my subscription?

In your account section there is a button to cancel your acccount, just click this, and then hit confirm if you really want to cancel your subscription. Please note that if you cancel your subscription, you will not be able to reactivate it. You will need to create a new account.

How do I use the API on multiple sites or apps?

In your account section will need to add which sites or apps you wish to use the find address API on. Then simply follow the instructions in our documentation.

Do you offer free address lookups and validations?

Unfortunately we do not offer free postcode lookups/validations at this time. However do offer a 3 month free trial of our Find Address & Geocoding API on our low volume search plan.

How do I autocomplete or populate an address from a postcode using php or ajax?

Head over to our documentation for all of the information you're looking for to populate an address from a UK postcode. Being developers ourselves, we have developed the API to be super simple to get the addresses from postcodes you need.